Regular Delivery
Delivery of in-stock items normally takes 7 to 10 business days. Orders may be shipped in multiple boxes, depending on availability and therefore may arrive separately. Shipping charges are listed for orders shipped within the U.S.; additional shipping charges and time are required for orders outside the contiguous 48 states. Please call Customer Service at 1-888-543-2804 for delivery times and charges.

Rush Delivery
In-stock items can be delivered in 2 to 3 business days within the contiguous 48 United States. Please call to inquire about shipping charges and in-stock availability. Rush delivery does not apply to furniture or over-sized items. These charges are in addition to regular shipping rates, and apply only to shipments within the contiguous 48 United States. Please call our Customer Service Department at 1-888-543-2804 for charges to Alaska and Hawaii.

Furniture / Oversized Items
For furniture and oversized items, please provide your street address, area code and daytime phone number. Furniture and extra-heavy items require an additional 8 to 12 weeks for custom construction and delivery. Additional shipping charges may apply. Our shipping charges cover White Glove / Gold Service delivery. This service includes inside delivery, unpacking and removal of cartons and other packing materials. The delivery service will contact you to arrange day and time of delivery. Please inform your Customer Representative of any special delivery requirements. These charges are in addition to regular shipping rates, and apply only to shipments within the contiguous 48 United States. Please call our Customer Service Department at 1-888-543-2804 for charges to Alaska, Hawaii and overseas.

Hassle-Free Returns & Exchanges
You may request an exchange or refund for items returned in salable condition within 30 days. All Private Stockroom items are final sale. Please enclose your packing slip and ship prepaid and insured to:

We will process your refund upon receiving your package. Personalized or special-order items cannot be canceled or returned. To arrange for furniture returns, please call our Customer Service Department at 1-888-543-2804.

Craftsmanship of Decorative Furnishings and Accessories
We pride ourselves on selecting the finest artisans of furniture and decorative accessories to produce our exclusively designed pieces. Each unique item demonstrates the artistry and handwork of the craftsman's art. For this reason, as with a seasoned antique, variations in color and dimension in individual pieces may occur. Be assured that these are hallmarks of individual hand-craftsmanship to be respected and cherished. Every effort has been made to ensure that the item specifications, pricing and color are correct. While we strive for accurate color reproduction within our catalogues and web site, slight variations may occur.

Sales Tax
Sales tax may be applicable in all 50 states.