Regular Delivery
Delivery of in-stock items normally takes 7 to 10 business days. Orders may be shipped in multiple boxes, depending on availability and therefore may arrive separately. If an item is needed by a specific date, please call customer service to verify that the item is in stock and can be shipped within the necessary time frame.  Shipping times are not guaranteed. 

Estimated shipping charges shown are for orders shipped within the Continental United States only; additional shipping charges and time are required for orders outside the contiguous 48 states.  Shipping charges may be adjusted after checkout.  Please call Customer Service at  1-888-543-2804 for exact delivery times and charges. Sorry, we do not ship overseas.

Standard shipping is by UPS or one of our furniture freight carrier accounts. If an alternate carrier is used per customer's request, customer will accept full responsibility for shipping time and item condition, and customer will handle any insurance claim for damages.

Promotional "Free" Shipping

Free Shipping promotions apply ONLY to our Standard Shipping within the Continental United States. Customers are responsible for any additional charges to deliver outside of the Continental United States. Shipping charges may be adjusted after checkout. Free Shipping promotions do not apply to exchanges and customers are responsible for shipping charges.

Rush Delivery
In-stock items can be delivered in 2 to 3 business days within the contiguous 48 United States. Please call to inquire about shipping charges and in-stock availability. Rush delivery does not apply to furniture or over-sized items. These charges are in addition to regular shipping rates, and apply only to shipments within the contiguous 48 United States. Please call our Customer Service Department at 1-888-543-2804 for rush delivery charges. Sorry, we do not ship overseas.

Furniture / Oversized Items
*Please Note* All upholstered items are custom made and require a 30% non-refundable deposit.  All upholstered items must be paid in full within two weeks of completion. Failure to pay for the item in full will result in loss of deposit and ownership of the upholstered item.

For furniture and oversized items, please provide your street address, area code and daytime phone number. Furniture and extra-heavy items require an additional 8 to 12 weeks for custom construction and delivery. Our shipping charges cover White Glove delivery. This service includes inside delivery, unpacking and removal of cartons and other packing materials. The delivery service will contact you to arrange day and time of delivery. Please inform your Customer Representative of any special delivery requirements. These charges are in addition to regular shipping rates, and apply only to shipments within the contiguous 48 United States. Please call our Customer Service Department at 1-888-543-2804 for charges to Alaska or Hawaii. Sorry, we do not ship overseas.

Standard shipping is by UPS or one of our furniture freight carrier accounts. If an alternate carrier is used per customer's request, customer will accept full responsibility for shipping time and item condition, and customer will handle any insurance claim for damages.

Hassle-Free Returns & Exchanges
If for any reason you are not completely satisfied with your purchase, contact our Customer Service Department for a Return Authorization Number, pack your non-personalized/resalable item(s) in proper packaging and return to us within two weeks.  Upon receipt of you non-personalized/resalable item(s), we will gladly replace the merchandise or issue a credit.  All personalized/monogrammed item sales and discontinued item sales are FINAL and NON-REFUNDABLE. Items received damaged or defective will be returned for exchange or store credit only.

When returning your item(s) it is necessary to enclose the Return Authorization Form included with your order to ensure proper credit.  Please send all returns by UPS or other insured carrier to guarantee proper handling.  All items must be received within two weeks of the authorization.

We're sorry, returns without a Return Authorization Number and Form will not be accepted.

Please allow us to provide assistance with expediting your return, exchange or refund by calling our in-house customer service department at 1-888-543-2804.  A representative is available to assist you Monday through Friday, 9:00 am to 6:00 pm EST. 

Ship returns prepaid and insured to:

Craftsmanship of Decorative Furnishings and Accessories
We pride ourselves on selecting the finest artisans of furniture and decorative accessories to produce our exclusively designed pieces. Each unique item demonstrates the artistry and handwork of the craftsman's art. For this reason, as with a seasoned antique, variations in color and dimension in individual pieces may occur. Be assured that these are hallmarks of individual hand-craftsmanship to be respected and cherished. Every effort has been made to ensure that the item specifications, pricing and color are correct. While we strive for accurate color reproduction within our catalogues and web site, slight variations may occur.

Sales Tax
Sales tax may be applicable in all 50 states.